Shipping Policy

Average Delivery Time for All Our Packages:

  • Processing Time: Once an order is placed, we need 1 - 3 business days to process it. During weekdays, it typically takes one business day, but if you order on a Friday evening or over the weekend, it may take a bit longer.
  • Delivery Time: Once your order is processed, it will be shipped. The average delivery time is 8 - 12 business days.

We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or comments, please do not hesitate to contact our customer service. Below, we explain how your order is processed and delivered.

Placing an Order

The ordering process at Naevita is as simple as possible. First, go to the product page and add the desired product to your cart by clicking the "Add to Cart" button.

Check if you have selected the right variants. If everything is correct, click "Proceed to Checkout". On the information page, enter the correct address details and ensure all information is accurate. Then click "Continue to Shipping".

On the "Shipping" page, verify the address details. Every shipment is completely free of charge. As a token of appreciation to our customers, we always cover the shipping and delivery costs. Click "Continue to Payment" to proceed.

Payment Options

At the payment options, you can choose from several payment methods:

  • Paypal
  • Apple pay
  • Credit Card (AMEX, Mastercard, Maestro, Visa)

Once you have selected the appropriate payment method, click "Complete Order" and you will be redirected to the chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you have any issues with your order, you can always contact us.

Shipping Costs

We cover the shipping costs for every order. All our products are delivered to your home 100% free of charge. No minimum order quantity is required.

Shipping Your Order

Have you found the perfect look or accessory on our website? Naturally, you want to enjoy it as soon as possible! That's why we ensure that your order is processed and shipped as quickly as possible.

To ensure we can offer fair prices for our products, we have chosen to collect packages in large quantities and ship them all at once once we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.

Note: Like many other online stores, we are very busy and there may be delays due to the COVID-19 crisis. Please keep this in mind when placing your order. We do our best to ship your order as quickly as possible.

To ensure your order is shipped today, you can contact us via email. Our service team will gladly advise you on the best solution.

Important Information about Customs Fees (DDU)

All orders are shipped under the 'Delivered Duty Unpaid' (DDU) arrangement. This means that customs fees, VAT, and any other import duties are not included in the price and must be paid by the customer upon delivery. We recommend contacting your local customs authorities for more information on potential costs.

Secure Payment System

At Naevita, we ensure a secure payment environment by using Shopify Payments and PayPal. This offers the following security measures:

  • PCI Compliance: Meets the highest security standards.
  • Data Encryption: All transactions are secured with SSL encryption.
  • Fraud Protection: Built-in detection and prevention of fraud.
  • Secure Payment Environment: Transactions take place in an encrypted environment.
  • 3D Secure: Extra layer of security for online payments.

These measures ensure that both your data and your payments are safe. For further questions, you can always contact our customer service.